Christmastime brings nothing but pain to Clara. She puts on a show for her coworkers, but every holiday, she struggles with crushing depression. This year, when she starts hearing Christmas Toys speak to her, she fears she's finally lost it. She's about to destroy the toys when a handsome stranger breaks into her home.

Through the chimney.

This is no jolly old saint. He's over six feet of brawn and charm and dressed like a soldier. But not only does he claim to be a genuine Christmas Elf, he insists that Clara is one too—and that only she has the special magic needed to help Lost Toys find their Special Child before Christmas.

He offers to help her, but can Clara overcome her distrust enough to trust in Christmas magic—and true love?