Following the 2015 'refugee crisis,' many different actors emerged to contest or mitigate the EU's border policies. This book explores the birth and trajectory of a Norwegian volunteer organisation "A Drop in the Ocean", established by a mother of five with no prior experience in humanitarian work. Drawing on eighteen months of ethnographic fieldwork, Heidi Mogstad examines the organisation's shifting and contested efforts to 'fill humanitarian gaps' in Greece while witnessing and shaming the Norwegian public and politicians into action. Moving beyond existing critiques of humanitarian sentiments like pity and compassion, the book focuses specifically on the work of shame and other 'negative' emotions.