We are all expected to behave 'like professionals' while at work; to know how to conduct ourselves in every situation. But what exactly is professional behaviour? And should we always rely on Western manners and etiquette, even while interacting with diffrent cultures? People's ideas of what professionalism means are based on their personal values, their culture and their past experiences. So it is nor surprising that we all have a slightly different view of what constitutes professional behaviour. Elsabé Manning's Up the Corporate Ladder: Professionalism in the Workplace dispels the confusion, guiding us through all business interactions, from how to conduct ourselves professionally while meeting with people from other cultures, to often overlooked rules of e-etiquette.