Free-style scripts, lead-In lines and closing lines and other specific verbal patterns that help you focus on your goal with laser precision, and achieve it at lightning speed. These are the same tactics that businessleaders and communication experts all around the world pay thousands of dollars a day to learn, and now they're available to you in this handy guide.Here you have a VISUAL GUIDE that gives you the words you've been looking for to help you respond to the difficult people and challenging communication situations you're facing, along with the tools you need to help make those words your own so you can access and use them when you need them, and become known as the savviest, most powerful communicator in the office.It's powerful — yet so easy — you have to experience it to believe it. In your hands you have the words you'll use to project an image of confidence, power, and professionalism.