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Grundlagen des CRM

Hajo Hippner Editor
Dirk Arndt Contributor
(2011)

Complaint Management (Summary)

Wolfgang Seidel Author
Bernd Stauss Author
(2005)

Service Quality and Management

Fokus Dienstleistungsmarketing (Series)

Bernd Stauss Editor
Jos Lemmink Editor
(2013)

Effective Complaint Management

Management for Professionals (Series)

Bernd Stauss Author
Wolfgang Seidel Author
(2019)

Optimiert Weihnachten

Bernd Stauss Author
(2010)

Wenn Thomas Mann Ihr Kunde wäre

Bernd Stauss Author
(2012)

Beschwerdemanagement

Bernd Stauss Author
Wolfgang Seidel Author
(2022)

Commodity Marketing

Margit Enke Editor
Christos G. Aneziris Contributor
(2010)