American Library Association

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cover image of Reflecting on the Future of Academic and Public Libraries

Reflecting on the Future of...

Peter Hernon Editor
Joseph R. Matthews Editor
(2013)

cover image of Getting Started with Evaluation

Getting Started with Evaluation

Peter Hernon Author
Robert E. Dugan Author
(2013)

cover image of Assessing Service Quality

Assessing Service Quality

Peter Hernon Author
Ellen Altman Author
(2015)