ITIL® Foundation Complete Certification Kit -Study Book and eLearning Program 4th Edition
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The ITIL® (Information Technology Infrastructure Library) Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® Foundation Certificate in IT Service Management exam, whether they be first-time ITIL® learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Forth edition has refreshed the study guide and online learning program in line with the 2011 changes to the syllabus, with its updated, inspiring, and detailed plan for passing your ITIL® Foundation Certificate in IT Service Management exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL® Foundation Complete Certification Kit Forth edition is, to quote numerous of ITIL® certified clients, "the Gold Standard of ITIL® Certification." As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL® Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL® framework, ITIL® certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL® Foundation certification exam, including: - Real-world scenarios that describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. - Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. - A Real World Guide to ITIL® Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. - Ability to assess what you've learned with challenging ITIL® Foundation exam style questions. - Adobe Flash and iPad/iPhone friendly presentations that you can view and replay as many times as required, facilitated by certified ITIL® trainers who explain each of the topics and concepts of ITIL®. - Materials developed on the specific syllabus and exam criteria so that you can be confident in achieving exam success on your first attempt. This new Expanded and Updated edition includes: - Content updated to match ITIL® 2011 syllabus OGC publications and examination requirements - processes and other content areas all provided for in both the book and elearning presentations. - More in-depth exam prep - eg. answer guides for all exam questions. - More content depth in a number of areas.