Email: free, decentralized, universal, a-synchronous, inter-personal, digital communication. Everyone hates it, but nobody can work without it. Read this book if you send and receive more than 100 emails every day. Read this book if you are stuck with an overflowing inbox and wonder why in your large organization to get anything done you have to "just send me an email about it". Read this book to learn how to digitally transform your internal and external communication and coordination by learning how to recognize and avoid the email anti-patterns we have collected, which may severely impact the collective attention, memory and even the security of your team, department or company.

Anti-patterns are practices that despite their negative consequences continue to be applied due to their low cost, ease of use and apparent good fit to solve pressing problems. It is possible to outgrow them by learning that a better way exists. Here are some of the email anti-patterns we have collected in this book: Unsecured Sensitive Mail, Monday Morning Mail, 5pm Reply, Redirect, Re:gret, Ticketless Support, On Behalf, Fuzzy Link, Attached Body, Collaborative Edit, Datamail, Unintended Reply-To-All, Total Recall, Fw'd:cc'd, To for Two, Lightning Reply, Untimely Reminder, Dear Tpyo and META SPAM.