"Jathan Janove has loads of stories to tell, and fortunately for us, he tells many of his best in HARD-WON WISDOM. By sharing his experiences, he creates a short-cut for us to the knowledge needed to become an empathetic, effective leader in the workplace. Let his wisdom work for you." - Daniel H. Pink, author of TO SELL IS HUMAN and DRIVE From dealing with underperformers to fighting off lawsuits, employee problems are the bane of a manager's existence. So what do most do? Ignore them! And that's a recipe for more problems. Written by a seasoned HR expert and employment attorney, Hard-Won Wisdom takes you inside the messy reality of situations gone wrong, including:

A joking comment taken as a command

An email exchange that escalates ridiculously out of control

A request for confidentiality that backfires in a big way

The right employee...fired the wrong way

The wrong employee...hired the right way These sometimes funny, always cautionary tales reinforce crucial lessons for managers. From failing to give feedback and withholding key information to exercising poor judgment and making faulty assumptions, every story highlights the role management plays in exacerbating (or easing) trouble. And each story suggests simple strategies to turn the situation around. The memorable lessons help managers motivate underachievers, defuse angry employees, discipline without inviting legal action-and handle every tricky-people issue they simply can't avoid.

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