Communicating at Work

ebook

By Terri Grant

cover image of Communicating at Work

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A comprehensive guide to spoken, written and visual communication for business and industry. Covers an array of communication situations and formats using a holistic, practise-based approach to illustrate the application of effective principles in the workplace. Aimed at students and job seekers as well as professionals needing to improve their communication skills.Contents include the following:

  • Presentations: individual, group and impromptu.
  • Interviewing: active listening, perception and questioning strategies
  • Teamwork: conflict handling, decision making and leadership styles
  • Reporting: investigation, feasibility, audit and project documents
  • Persuading: proposals, business plans and corporate CVs
  • Non-verbal modes and body language
  • Graphics: visual and graphic communication
  • Media: the internet and new media
  • Communicating at Work