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本书基于作者对情绪的深入研究，将情绪分为6个层面："情绪化行为"、"诱发性事件"、"内心的情绪"、"主观的评价"、"当下的需求"和"心智的模式"。首次提出"情绪的火山模型"用于解释情绪发生过程。本书就是围绕这6个层面来解释情绪，并在情绪发生的不同阶段，匹配相应情绪管理工具，能有效帮助读者掌握管理情绪的方法。
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