This E-book contains the lesson material for the SVH social responsibility exam. SVH social responsibility is intended for people working in the hotel and catering industry. This mainly concerns organisations or companies that serve alcohol, because of the obligation under the Dutch 'Drank- en Horecawet' (Licensing and Catering Act) to have a 'Declaration of knowledge and understanding of Social Responsibility'.

Social responsibility is also certainly important for organisations or companies that do not serve alcohol. Social responsibility deals with many relevant topics, such as work environment, guest orientation, tobacco, drug0s or gambling and dealing with the practical situation with the use of discussion models.

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