"Personal Information" describes information that can be associated with a specific user and used to identify that person, for example, full name (first and last); a home or other physical address, including street name and city or town; telephone number; or online contact information, such as an email address or screen name. Personal Information, specifically your name and email address, will be submitted by you when you create, access, and use your OverDrive account. Other information, that is not Personal Information, may be collected automatically by creating, accessing, or otherwise using your OverDrive account.
OverDrive collects Personal Information and other information to improve the manner by which OverDrive operates and offers its products and services, and to improve how OverDrive communicates with you about those products and services.
OverDrive will collect Personal Information and other information from individuals ages 13 and older, who choose to create, access, or use an OverDrive account. You affirm that you are at least 13 years of age and acknowledge that an OverDrive account is not intended for use by individuals under 13 years of age.
Individuals under the age of 13 are not permitted to create, access, and use an OverDrive account, and we do not intentionally collect or maintain Personal Information from those who are under 13 years old. By using our Services, you are representing that you are at least 13 years old.
OverDrive takes information security very seriously. We have implemented measures to protect against the loss, misuse, and alteration of your Personal Information. Any Personal Information that we collect is protected by physical, electronic, and procedural safeguards to prevent unauthorized disclosure. We encrypt the transmission of sensitive data we collect from OverDrive account holders using secure sockets layer (SSL) technology and we store an encrypted hash of your password instead of the password itself. We use computer safeguards such as firewalls and data encryption and physical access controls to our buildings and files. We authorize access to Personal Information only for those employees who require it to fulfill their job responsibilities.
We may collect certain information about your interactions with us and information related to you and your use of your OverDrive account, including but not limited to, Personal Information, your online activity, digital content selections, reviews, ratings, your library card account number and/or Adobe® ID as well as Internet Protocol addresses, device types, unique device data, such as device identifiers, and operating systems.
By creating and using an OverDrive account with OverDrive and/or otherwise consenting to the sharing of information with us, you authorize OverDrive to collect and retain your Personal Information and, at your option, you library card account number and/or Adobe ID, and other information. Please be aware that your OverDrive account cannot be used unless you identify yourself to us.
Yes, in order to help us continue to make improvements to our services, OverDrive analyzes information that is tracked each time you use our services, including your OverDrive account.
Examples of information OverDrive tracks include, but are not limited to:
OverDrive uses Webtrends, Google Analytics, including the Google Analytics Demographics and Interest Reporting feature, and other software to track website usage. For more information on Webtrends, please visit http://webtrends.com. For
more information on Google Analytics, please visit http://www.google.com/analytics/. You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.
OverDrive collects Personal Information and other information from you in order to:
You may choose whether you receive emails from OverDrive or not. If you opt-in to emails from OverDrive, OverDrive will only use your email address for specified uses. OverDrive will not send you any communications without your consent.
You may not share your information regarding your OverDrive account, including your credentials, and/or other information stored on your account.
You can easily change your preferences to receive emails and updates from OverDrive by signing into your OverDrive account. Once in, you can change your password, email address, close your OverDrive account, and set and manage preferences, and associate devices with your OverDrive account.
If you wish to stop receiving emails and updates from OverDrive, please update your preferences when signed into your OverDrive account. For questions or assistance regarding changing your preferences, please contact firstname.lastname@example.org.
Given that the internet is a global environment, using the internet to collect and process information necessarily involves the transmission of data on an international basis. Therefore, by using your OverDrive account and OverDrive services, you acknowledge and consent to the transfer of your information outside your country of residence to any country where we have facilities or engage third parties (including but not limited to, payment processors, cloud service or other Information Technology providers, and other companies that provide services to us). You understand that the
countries to which we may transfer information may not have as comprehensive a level of data protection as in your country.
OverDrive complies with the U.S. – EU Safe Harbor Framework and the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information from European Union member countries and Switzerland. OverDrive has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view OverDrive's certification, please visit http://export.gov/safeharbor.