With the increasing popularity of your ‘Virtual Branch’ website comes the inevitable strain on your resources. To ease that pressure, OverDrive has created a program to supplement your tech support team: OverDrive Front Line Tech Support for public libraries.
OverDrive now offers an extension of our award-winning customer service from ‘secondary’ to the ‘front line.’ With Front Line Tech Support, patrons at public libraries in the U.S. and Canada will be able to contact OverDrive at first request for technical support and troubleshooting assistance. We’ll provide answers to your patrons’ questions regarding the use of your OverDrive-powered service. A cost-effective annual fee based on service population will apply.
In addition to supplementing your team and reducing demand on your resources, OverDrive also brings significant benefits with this service, including the most up-to-date knowledge about our software, major devices and website features. Plus, in most cases patrons should experience a quicker response time.
Your Front Line Tech Support team will be comprised of OverDrive employees based in the United States, creating a seamless, high-quality user experience.
For more information and order forms contact sales@overdrive.com.
“Kevin was a great person and showed an abundance of patience with me.
He stayed with the problem until the solution was found. Very happy with
the experience. Thanks, again.”
Judith, Gwinnett County, GA
“I was amazed at how quickly I received support since I sent my email
to them on the weekend.”
Susan, Lee County, FL
“As far as response time, I wish there was something higher than excellent.”
Jason, New York, NY
What is Front Line Tech Support?
How will this help me?
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Reduce demand on library resources by shifting patron support questions to OverDrive
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Quicker response time to patron questions
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Trained professionals create a seamless, high-quality user experience
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More up-to-date product and service knowledge
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