Best Service

“(OverDrive has) a great product combined with a dedicated, smart, friendly staff.
In the end, it’s all about delivering on the promise of the brand and building relationships OverDrive does both.”
- Joanna P. Roukens,, Highlands Regional Library Cooperative (NJ)

Best Service

OverDrive dedicates our expert resources to help your 'Virtual Branch' become a hit with library customers. With our award-winning service and support, you will receive helpful tips and creative solutions for introducing your customers to the digital service they can use anytime, anywhere.


Once you become our partner, you will receive collection development and technical support, as well as promotional materials to educate your patrons about your new service.

  • Partner Services: Expert assistance for promoting your ‘Virtual Branch’
  • Training: Web-based classes to educate and inspire your staff

OverDrive's service for libraries is web-based, and no additional hardware is required. Items from your digital collection are delivered from a secure, world-class data facility. We integrate your digital collection with your main library website, and all formats are available on a single website. Plus, we have multiple ways to help you promote and enhance your collection including:

  • Digital Bookmobile: A 74-foot, 18-wheel community outreach vehicle for raising awareness about your service
  • Digipalooza: OverDrive's international user conference, which includes best practices sessions and networking with other OverDrive library partners
  • Digital Library Blog: Bright ideas for your ‘Virtual Branch’ website
  • OverDrive Test Drive: eBook device recommendations for libraries and schools
  • Front Line Tech Support: Reduce staff time with supplemental resources for libraries